| Word |
Meaning |
| action code |
a number cashiers type on the register to tell the computer to do something (#2A=void item) |
| adjustment |
a change (usually related to price change) |
| age restricted items |
products such as alcohol, tobacco, and restricted movies and videos which cannot be purchased by minors |
| aisles |
long narrow areas that a room is divided into |
| associate |
another employee who works with you |
| bag verb |
to place purchased items in a bag for the customer |
| bank card |
a card that allows customers to purchase an item using money from their bank account (also called debit card) |
| bar code |
a series of lines that a computer reads to determine the product and price |
| bill |
the total amount owed by the customer (also called receipt) |
| break |
a short time for an employee to take a rest from work |
| bulk |
items that are purchased in large amounts (also refers to items where customer collects the amount desired from a large bin) |
| cash |
paper or coin money that the customer gives for payment |
| cash advance |
money given to an employee or customer that he will have to pay back later |
| cash register |
system used to key in purchases; also makes mathematical calculations and records payments |
| change |
the money you give back to a customer |
| charge verb |
to request a certain payment (They charge fifty dollars an hour.) |
| charge verb and noun |
to pay (payment) with a credit card |
| checkout |
the place where customers go to pay for purchases |
| clerk |
person who serves customers; usually stands behind a desk |
| coins |
small amounts of money; circular shape (also called change) |
| company procedures |
the rules and practices outlined by the employer for the employees |
| competition |
other businesses that offer similar products or services |
| counterfeit |
money that looks real but is actually fake |
| coupon |
a piece of paper that offers a set discount on a product or service |
| consumer |
the person who buys and uses the products and services |
| coupon |
a piece of paper that offers a set discount on a product or service |
| currency |
type of money used in each country (eg. dollar, yen) |
| customer |
the person who buys the product or service |
| customer service |
fulfilling the needs of the people who buy products or services |
| damaged; defective |
does not work or does not look new |
| deactivate |
remove security device |
| debit |
to take money out (also refers to paying with a bank card) |
| denomination |
related to type of currency (eg. ones, tens, fifties ) |
| department store |
a store that sells a wide variety of personal and household needs, such as groceries, furniture and clothing |
| discount |
a price reduction |
| estimate |
guess the right amount |
| float |
the amount of money in a cash register or till before and after a person's shift |
| feed |
to insert the end of a roll of paper into a slot |
| gift certificate; gift card |
a pre-paid card that a customer uses to pay for purchases |
| gift receipt |
a receipt that documents a purchase but does not include the price of the product |
| identification |
photograph and official document that proves who a person is |
| initials |
first letter of a person's first and last name |
| inquiry |
a question |
| key in |
to type a code into a cash register |
| (put on) layaway |
to put a product away for a customer who will come back to purchase it at a later time |
| log |
a record of sales information |
| manual |
instruction booklet |
| merchandise |
things that customers buy |
| multiple item |
a product that a customer is buying more than one of (eg. five balls) |
| multitask |
do many things at once |
| NOF |
an error code that means a product price is not on file |
| on sale |
costs less than usual |
| orientation |
a time for learning about the company and job |
| peak time |
the busy time of the day |
| perk |
a little bonus that employees enjoy on top of their wage or salary (eg. restaurant employees get free lunch) |
| personal check |
a written document that allows a business to retrieve funds from a customer's bank account |
| price override |
change the automated price of a product or service |
| POS system |
Point of Sale system (cash register) |
| price tag |
the sticker or ticket that tells customers what a product costs |
| produce |
fresh fruit and vegetables |
| promotion |
a special discount or offer |
| prompt service |
to help customers quickly |
| punch in/out |
record the start and end time of your shift using a time clock system |
| rain check |
a ticket given to a customer that allows them to receive an out-of-stock item or attend a cancelled event at a later date |
| receipt |
a piece of paper that records the place, time, and price of items or services purchased |
| reduce(d) |
price is less than usual |
| refund |
get money back |
| register area |
the place where a cashier stands and serves the customer |
| register tape |
the paper that goes into the cash register and provides a printed record of all transactions |
| retailer |
a store or business that sells products for the manufacturer |
| ring in |
type the product code or service item into the POS |
| safe |
a secure cabinet where a large amount of money is locked up; requires a code or key to open |
| sale |
a price reduction |
| scan |
pass a product over a laser (scanner reads the bar code and transfers the data (price, product name) to the POS system) |
| schedule |
a table that identifies the weekly or monthly shifts for each employee |
| security device |
a device attached to products that will set off an alarm if it is not removed by the cashier |
| serial number |
a number system used to identify products and services |
| shelves |
long rows of flat wood or metal used to hold products that are for sale in a store |
| shift report |
a record of notes that must be handed in by a cashier at the end of a work shift |
| sign in/sign off |
indicate that one is starting or finishing |
| supplies |
things that are needed to do a job (eg. calculator, pens, paper) |
| supplier |
the company or business that provides a retailer or wholesaler with products to sell |
| swipe |
slide quickly across (eg. Swipe your credit card through the card reader, please.) |
| tally |
add up |
| tax exempt |
a special case in which the customer does not have to pay taxes |
| tender |
money |
| terminal |
a single computer or POS system |
| till |
the drawer that holds money in a cash register |
| transaction |
the sale and purchase of a product or service |
| UPC |
Universal Product Code: a number the identifies the product and the retailer |
| void |
cancel a transaction |
| wholesale |
the sale of a large quantity of goods to a retail outlet |
| workstation |
the area where a cashier works |