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Booking a Doctor's Appointment

Patient

  • I need to make an appointment.
  • I need to see the doctor.
  • When is the doctor free?
  • I need to renew my prescription.
  • Do you think the doctor could squeeze us in today?
  • I need to make an appointment for my husband.
  • My child needs to come in for a check-up.
  • The doctor wants to see me again in two week's time.

Receptionist

  • What is your chart number?
  • What is the appointment regarding?
  • Which day/what time is good for you?
  • Is January the 3rd okay with you?
  • How does four o'clock sound?
  • We'll see you then.
  • I'm sorry the doctor is not taking new patients.
  • We'll call you if there are any cancellations.
  • We're running an hour behind schedule.
  • Dr Jones is away. You'll be seeing Dr Lindsay.

Sample Conversation

Receptionist:Doctor's office. Jane speaking. How can I help you?
Caller:I need to make an appointment with Dr. Harris.
Receptionist:Do you know your chart number?
Caller:No, sorry. It's at home and I'm at work right now.
Receptionist:No problem. What's your name, please?
Caller:George Mason.
Receptionist:Okay Mr Mason. Hold one moment while I grab your chart, please.
Caller:Sure.
Receptionist:Thanks for waiting. Now, what do you need to see the doctor about?
Caller:Well, I've been fighting a cold for more than a week, and I think I might have a chest infection or something. My cough is getting worse each day.
Receptionist:Hmm. Doctor Harris is off tomorrow. Do you think it can wait until Wednesday?
Caller:Oh, I was really hoping to get in today or tomorrow in case I need some antibiotics. Maybe I'll have to go to the walk-in-clinic instead.
Receptionist:Actually, we had a cancellation for 2:00pm today if you can get away from the office.
Caller:Gee, it's almost 1:00pm already. I think I can make it if I leave right now.
Receptionist:We're running a bit behind schedule, so you can probably count on seeing the doctor around 2:30.
Caller:That's great. Thanks for fitting me in.
Receptionist:No problem, Mr. Mason. We'll see you in an hour or so.

Check your understanding

1Why does the caller phone the doctor's office?
2Which is true about George Mason?
3When will the doctor see Mr Mason?

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