English Links : Speaking/Telephone

http://englishskills.com/Book1_eng.htm

350 phrases & dialogs for business and daily communication - book, CDs

http://www.speakspeak.com/html/d2g_english_telephone_language_library.htm

How to answer and speak on the phone.

http://www.englishclub.com/speaking/telephone.htm

Using English on the telephone.