| attachment |
extra document or image that is added to an email |
| block format |
most common business letter format, single spaced, all paragraphs begin at the left margin |
| body |
the content of the letter; between the salutation and signature |
| bullet points, bullets |
small dark dots used to set off items in a list |
| certified mail |
important letters that sender pays extra postage for in order to receive a notice of receipt |
| coherent |
logical; easy to understand |
| concise |
gets to the point quickly |
| confidential, personal |
private |
| diplomacy, diplomatic |
demonstrating consideration and kindness |
| direct mail, junk mail |
marketing letters addressed to a large audience |
| double space |
format where one blank line is left between lines of text |
| enclosure |
extra document or image included with a letter |
| formal |
uses set formatting and business language, opposite of casual |
| format |
the set up or organization of a document |
| heading |
a word or phrase that indicates what the text below will be about |
| indent |
extra spaces (usually 5) at the beginning of a paragraph |
| informal |
casual |
| inside address |
recipient's mailing information |
| justified margins |
straight and even text, always begins at the same place |
| letterhead |
specialized paper with a (company) logo or name printed at the top |
| logo |
symbol or image that identifies a specific organization |
| margin |
a blank space that borders the edge of the text |
| memo, memorandum |
document sent within a company (internal), presented in short form |
| modified block format |
left justified as block format, but date and closing are centered |
| on arrival notation |
notice to recipient that appears on an envelope (e.g. "confidential") |
| postage |
the cost of sending a letter through the Post Office |
| proofread |
read through a finished document to check for mistakes |
| punctuation |
marks used within or after sentences and phrases (e.g. periods, commas) |
| reader-friendly |
easy to read |
| recipient |
the person who receives the letter |
| right ragged |
format in which text on the right side of the document ends at slightly different points (not justified) |
| salutation |
greeting in a letter (e.g. "Dear Mr Jones") |
| sensitive information |
content in a letter that may cause the receiver to feel upset; confidential or secret content |
| semi-block format |
paragraphs are indented, not left-justified |
| sincerely |
term used before a name when formally closing a letter |
| single spaced |
format where no blanks lines are left in-between lines of text |
| spacing |
blank area between words or lines of text |
| tone |
the feeling of the language (e.g. serious, enthusiastic) |
| transitions |
words or phrases used to make a letter flow naturally (e.g. "furthermore", "on the other hand") |