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photo Tara Benwell Instructions:
  1. Preview the vocabulary and read the gapfill text.
  2. Play the news report and try to fill in the blanks.
  3. Answer the comprehension questions by writing full sentences.
  4. Use the discussion question to write an essay or discuss the story with other students.
  5. Click "show Answers" to see the full text.
  6. Pretend to be a news anchor by reading each story out loud.

McDonald’s Is Modernizing Guest Services

dateline: 06 October 2015

Pre-Listening Vocabulary

  • chain: a business that offers the same service and products in a variety of locations
  • kiosk: a small stand where peopel can go to make purchases or access information
  • greeter: host or hostess who welcomes customers at the door

McDonald’s Is Modernizing Guest Services

McDonald’s, the word’s largest fast-food chain, plans to its services and give guests the “Experience of the Future”. McDonald’s guests will be able to their order at an automated touch screen kiosk and receive table service. Though may reduce the need for counter workers, McDonald’s says the new services will require more , including chefs, wait staff, and greeters. restaurants in Australia and the US are already offering this new dining option, while McDonald’s Canada plans to have 1,000 redesigned restaurants ready by 2017.

Comprehension Questions

  1. What #1 title does McDonald’s hold?
  2. What will guests be able to do at many McDonald’s restaurants in the near future?
  3. Why does the report mention Australia?

Discussion Questions: Some people think that instead of expanding its menu and service features, McDonald’s should go back to basics (offer a simple menu and quick service). What do you think?

show Answers

Written by Tara Benwell for EnglishClub
Tara Benwell is a Canadian freelance writer and editor who specializes in materials and articles for the ELT industry.

Teacher's Notes

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2 Comments on “McDonald’s Is Modernizing Guest Services”

  1. It’s going to be ending of mine day, except before ending I am reading this
    wonderful article to increase my experience.

  2. I hope it can be realized as soon as possible.

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