Customer Service for Cashiers
In many businesses, the cashier is the first person a customer sees. In fact, in the majority of sales situations the cashier is the only employee a customer actually speaks to. Customers are more likely to return to the same business if the cashiers are friendly, helpful, and polite. Though your time with each customer is short, your role in their day is important. You could be the one to put a smile on their face and the one who convinces them to come again another time.
Customer Service: Language
Here are some expressions to practise and use on the job. Refer to cashier vocabulary for any words you don't know.
Sample Customer Service Encounters: Speaking Practice
Find an English friend to practise with. Take turns being cashier and customer.
Making a sale (upselling)
Handling a complaint
Customer Service: Listening Practice
Listen to the customer enquiries below that take place at a checkout area. Read the three possible cashier responses for each enquiry. Which is the correct response? Check your answers.1.