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Phone Practice 3: Ordering a Pizza

Read the phone conversation below. Angie Smith is calling Pepi's Pizza for a pizza delivery at home. Fill in the missing words and then press "See Answer".

Hostess: Pepi's Pizza. How can I you?

Customer: Hi. I'd like to order a pizza please.

Hostess: Okay. I'll have to transfer your call to our take-out department. moment please.

Recorded Message: Thank you for calling Pepi's Pizza. All of our operators are busy . Please hold for the next available person.

Take-out Clerk: Thank you for waiting. Naoko . Is this for take-out or delivery?

Customer: Delivery please.

Take-out Clerk: Can I have your name and address please?

Customer: My name is...

Take-out Clerk: Sorry, it's really busy in here. Could you a little please?

Customer: Oh, sure. This is Angie Smith. My address is number two Front Street.

Take-out Clerk: Is that an apartment or a house?

Customers: It's an apartment. Number seventeen.

Take-out Clerk: Okay. And what would you like to order today?

Customer: I'd like a large pepperoni pizza with mushrooms, olives and extra cheese.

Take-out Clerk: I'm sorry, my English isn't . Could you slow down a little please?

Customer: No problem. That's a large pizza.

Take-out Clerk: Large pizza. Okay.

Customer: And I'd like it with pepperoni and mushrooms.

Take-out Clerk: Pepperoni and mushrooms. Is there anything else?

Customer: Yes, olives and extra cheese please.

Take-out Clerk: Okay. I've .

Customer: Great. And how long will that be?

Take-out Clerk: It will be about thirty minutes, Miss Smith.

Customer: And how much will it cost?

Take-out Clerk: Um--could you please while I check with the kitchen?

Customer: Don't worry about it. I have to go. I have another call . Thank you. Bye for now.

Take-out Clerk: Okay. Thanks for calling. Bye.