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Sales Vocabulary

Here are twenty words and terms often used in sales.

1 after-sales service n. service that continues after a product has been sold [eg: repairs etc]
2 buyer n. 1 any person who buys anything 2 a person employed by a firm to buy
3 client n. a person who buys services from a lawyer, architect or other professionals
4 close v. to finalise a deal or sale; to make a sale
5 cold call v. to telephone a prospect without previous contact - also n.
6 customer n. a person who buys goods or services from a shop or business
7 deal n. a business transaction - also v. dealer n.
8 discount n. a reduction in the price; a deduction [usually expressed as a percentage (%)]
9 follow up v. to continue to follow persistently; to maintain contact [eg: after a lead]
10 guarantee n. a promise that a product will be repaired or replaced etc if faulty - also v.
11 in bulk in large quantity, usually at a lower price
12 lead n. useful indication of a possible customer to be followed up
13 objection n. a reason given by a prospect for not buying - to object v. seeovercome
14 overcome v. [-came, -come] to overcome an obj-ection to show an objection is invalid
15 product n. something made and usually for sale - to produce v. seeservice
16 prospect n. a possible or probable customer; prospective customer
17 representative n. sales representative person who represents & sells for a firm; salesperson
18 retail v. to sell in small quantities (as in a shop to the public) - also n. see wholesale
19 service n. work done usually in return for payment - to serve v. see product
20 wholesale v. to sell in bulk (as to a shop for resale to the public) - also n. see retail